FAQs

Updates are coordinated and tested with you before deployment to avoid disruption. Nothing is changed automatically — every modification is reviewed and documented.

Reuben LIMS is a cloud-based system, hosted on secure UK servers that meet recognised data-protection and security standards. This allows users to access the platform from any approved device without installing local software or maintaining their own infrastructure.

Yes. Because it’s configured to match your existing processes and terminology, users find it intuitive. Most labs report a short learning curve compared with generic LIMS products.

Most LIMS platforms are rigid, forcing your lab to adapt to their predefined workflows. Reuben LIMS works the other way around: we begin with your process. Through detailed process mapping, we document every stage — sample intake, testing, approvals, reporting — and design the system to match it exactly. The result is a platform that feels natural to your team and reduces change-management overhead.

Reuben LIMS is used across a wide range of sectors, including pharmaceutical, biotech, clinical and diagnostic, food & beverage, research and academic, and custom or multi-disciplinary testing labs. Each implementation is bespoke to that lab’s structure, testing workflow and compliance framework.

Yes. Change management is often the hardest part of any LIMS implementation — even more than the technical build. We offer a dedicated Change Management Support service (available for an additional fee) to help your organisation transition smoothly.

Our team works alongside your leadership and users to plan communications, manage stakeholder buy-in, and ensure the new system is adopted effectively. We provide workshops, user onboarding plans and process alignment sessions to reduce resistance and downtime.

Even the best-designed LIMS fails if users don’t adopt it. Our change management service bridges that gap — making sure your staff understand, trust and use the system to its full potential from day one.

Yes, although our base and primary client support are UK-focused. We can deploy internationally where data protection and regulatory conditions permit.

Because every build is bespoke, pricing depends on scope — number of users, modules, integrations, and regulatory complexity. After discovery and process mapping, we provide a detailed quotation and implementation plan.

You do. Your lab retains ownership of all data, configurations and documentation generated by your instance of Reuben LIMS.

Yes. We configure reporting, audit trails and data structures so your lab can demonstrate compliance with ISO/IEC 17025 and provide the traceable evidence UKAS assessors expect.

Yes. Every implementation is aligned with the standards you operate under — whether that’s MHRA, GMP, Annex 11, ISO 15189, ISO/IEC 17025, HACCP, BRCGS, UKAS, or internal quality management systems. We don’t claim certification; instead, we configure the platform so it supports your compliance evidence and documentation.

Validation is the responsibility of your quality team. You define the required documentation and acceptance criteria; we configure the system so it aligns with those requirements and supply the technical evidence you need for your validation package.

Reuben LIMS supports audit trails, electronic signatures, controlled access and version tracking. These controls are configured according to your QMS and compliance expectations, ensuring every record is complete, traceable and tamper-evident.

Yes. Administrators can add or remove users and manage roles directly. Access levels are controlled through the permissions structure defined during implementation.

Implementation begins with a process-mapping phase. Our specialists work with your team to document how your lab operates today — from sample intake through reporting and approvals. After this discovery stage, we design a system architecture that matches your workflow layers, data structures and reporting needs. Once approved, configuration and validation testing follow before deployment.

Project timelines vary depending on complexity. Small single-site labs may go live in a few months, whereas multi-department or regulated environments typically take longer. We’ll give you a detailed timeline after the scoping phase.

Minor changes (such as new fields, reports, or data capture tweaks) can be configured within your existing framework. Major process changes — where workflow layers or approval structures are fundamentally different — require re-scoping and re-validation. This ensures data integrity and compliance are never compromised.

You do. Your lab’s subject-matter experts define the process; we translate it into a functional, digital workflow. We advise on best practice and regulatory expectations, but we don’t impose generic structures.

Yes. During implementation, we can migrate legacy data from spreadsheets or previous LIMS platforms, cleaning and structuring it to maintain integrity.

Yes. We design tailored integrations for instruments, ERP systems, partner databases or NHS/EPR interfaces. Connections can be built through secure APIs, HL7/FHIR, or other approved data exchange formats.

Absolutely. Data is encrypted in transit and at rest, and access is role-based. For cloud deployments, hosting is in UK data centres that meet recognised security standards.

Reuben LIMS includes flexible reporting tools and can connect directly to platforms such as Power BI. Dashboards, KPIs and statistical outputs are all configured around your lab’s specific requirements.

Yes — provided any new functionality aligns with your existing architecture, we can scope and implement structured extensions (for example, adding a new module, integration or reporting set). Larger process shifts are handled as managed projects with new validation and documentation.

Yes. Training is included in every implementation. We tailor sessions for different user roles (technicians, QA staff, managers) so your team is confident using the system from day one.

You’ll have ongoing access to the same development and support team who built your system. We offer structured support agreements that cover maintenance, updates and assistance with controlled configuration changes.